Kim Campbell

Kim CampbellKim Campbell, Vice President, Operations

Kim Campbell joined Blue Ocean in 2002 and she has had senior project management responsibilities for many of Blue Ocean’s top clients. In her role as Vice President, Operations, Kim is responsible for overall project management structure and the delivery of Blue Ocean’s value proposition with a focus on shared resources and financial metrics.

Prior to joining Blue Ocean, Kim worked for Quebecor and Brunswick News in marketing and sales roles.

Kim has an excellent track record of growing her clients’ revenue and building trusting relationships. Her success has been driven in large measure by her analytical skills, her ability to identify and resolve challenges, and her dedication to improving performance through creative solutions. Kim’s energy and gift for relationship-building are highly valued both by her colleagues at Blue Ocean and by our clients.

Kim is a graduate of NBCC’s Business Administration program with a major in Marketing. She has been a dedicated volunteer for a number of community organizations including the Relay for Life in both Saint John and Halifax

Contact Kim at kcampbell@blueocean.ca

Thought Leadership Articles by Kim

Empowering Your Team to Deliver Kick-Ass Customer Experience

Empowering Your Team to Deliver Kick-Ass Customer Experience

Quick, how many services or memberships do you subscribe to? One? Two? Twenty? You know ...

Which 2019 Consumer Trends Will Impact Your Customer Experience Strategy?

Which 2019 Consumer Trends Will Impact Your Customer Experience Strategy?

Let’s get real: once-transformative technologies that allowed businesses to respond to consumer needs with speed ...

RFP Questions to Ask About AI in the Contact Center

RFP Questions to Ask About AI in the Contact Center

You’ve got your game face on. You’re prepared for the future of customer service. And ...

Are You Ready for the Future of Customer Service_

Are You Ready for the Future of Customer Service?

Did you know that 32% of customers worldwide will quit doing business with a brand ...

5 Most Critical Elements of a Successful Contact Center Launch

5 Most Critical Elements of a Successful Contact Center Launch

Contact center implementation is an art and a science, and over 24 years in business, ...

Ready or Not AI Customer Service Will Change Your Business and Brand

Ready or Not: AI Customer Service Will Change Your Business and Brand

Say hello to the future: the robots are right here. Artificial intelligence is flipping all ...

Is Your Social Customer Service Already Stellar?

If you answered the headline with a yes – give yourself a major pat on ...

What Your Outsourcer Should Tell You About Managing Contact Center Agents

What Your Outsourcer Should Tell You About Managing Contact Center Agents: A Client’s Guide

Trusting an outsourced contact center with your brand takes more than a well-crafted RFP. Putting ...

From In-House to Outsourced: Best Practices for Contact Center Knowledge Transfer

From In-House to Outsourced: Best Practices for Contact Center Knowledge Transfer

In procuring an outsourced contact center partner, you’ve gone through the RFP process, you’ve made ...

Three Secrets to Implementing an Outsourced Customer Service Program

Three Secrets to Implementing an Outsourced Customer Service Program

The road to choosing an outsourced contact center provider is usually a long one. It’s ...

What’s the State of Work-at-Home in Customer Care in 2017?

What’s the State of Work-at-Home in Customer Care in 2017?

About five years ago, we entered a discussion with a prospective client. They had been ...

Weighing the Pros and Cons of Cross-Trained Contact Center Agents

Weighing the Pros and Cons of Cross-Trained Contact Center Agents

One of the fundamental questions that gets asked in the call center services procurement process ...