Mike Hasler

Mike HaslerMike Hasler, Vice President, Sales and Marketing

As Blue Ocean’s Vice President, Sales and Marketing, Mike Hasler has responsibility for our corporate brand and accountability for strategic growth from both new and existing clients.

Mike has deep and diverse experience in corporate marketing and business development. Early in his career he pioneered Xerox’ Teleweb sales program and later served as StoragTek’s Director, Teleweb International. Prior to joining Blue Ocean in 2012, Mike spent six years with Thermo Fisher Scientific, the global leader in the scientific support industry as a member of their leadership team responsible for Canadian sales.

Mike’s experience provides him with understanding of the contact center industry from both the client-side and the perspective of solution-provider. Mike’s over-riding philosophy is that sustainable, successful partnerships begin with asking smart questions and truly listening to the answers.  Mike applies discipline and vision to the process of building successful, lasting business relationships that create shared value for both parties

Contact Mike at mhasler@blueocean.ca

Thought Leadership Articles by Mike

Is a Strategic Contact Center Partnership Even Possible? [eBook]

Is a Strategic Contact Center Partnership Even Possible? [eBook]

Your company is quick to outsource a handful of operational functions without a second thought ...

Building the Contact Center SOW: The Framework for Success

Building the Contact Center SOW: The Framework for Success

You’ve heard it before – stress is the outcome of reality not aligning with expectations. ...

Secrets to Incredible Customer Service with Paul R. Jones

Secrets to Incredible Customer Service with Paul R. Jones

When it comes to customer experience, there’s a lot of cross-over between the hospitality industry ...

4 Essential Resources to Read Before You Craft Your Contact Center RFP

4 Essential Resources to Read Before You Craft Your Contact Center RFP

You’re no stranger to RFPs. Love them or hate them, the undeniable truth is that ...

5 Insights About Sourcing and Developing Strategic Partnerships

If your company is beginning the fiscal year in April, you likely have a stream ...

Is It Time to Work With an Outsourced Partner - 5 Questions to Ask Yourself

Is It Time to Outsource? 5 Questions to Ask Yourself

Every day, we interact with executives who are in the early stages of discovery, looking ...

IVR Custom Integration for a Multinational Communications Corporation: A Case Study

IVR Custom Integration for a Multinational Communications Corporation: A Case Study

The Client This multinational communications, electronics and IT corporation has a health solutions arm delivering ...

New Year, New Contact Center RFP? 10 Mistakes to Avoid

New Year, New Contact Center RFP? 10 Mistakes to Avoid

If enhancing your customer experience is a strategic priority over the next 12 months, you ...

Which Comes First: The Contact Center Site Visit or the RFP?

Which Comes First: The Contact Center Site Visit or the RFP?

  Would you buy a house without first walking through it? Even fully armed with ...

Automating Transactional Volume for Multinational IT Corporation: A Case Study

Automating Transactional Volume for Multinational IT Corporation: A Case Study

The Client This multinational IT and networking technology corporation has been our client for more ...

What You Need to Know When Looking for a New Contact Center Outsourcer [Slideshare]

What You Need to Know When Looking for a New Contact Center Outsourcer [Slideshare]

Looking for a new contact center outsourcer is rarely as simple as it sounds. That’s ...

5 Top Procurement Tips for Seeking an Outsourced Contact Center

5 Top Procurement Tips for Seeking an Outsourced Contact Center

Looking for an outsourced contact center partner is one of the most complex undertakings for ...