Patty Isnor

pisnorPatty Isnor, Senior Vice President, Corporate Services

Patty Isnor is never satisfied with status quo. Her primary focus over the course of more than 30 years with our organization is on ensuring that our company is in a constant state of striving. As Senior Vice President, Corporate Services, she leads initiatives in human resources, facilities design and management, and employer branding.

She has been the driving force behind many of Blue Ocean’s innovations in administrative, financial, legal and human resources systems and processes. Her leadership in this space has earned Blue Ocean national and international recognition for our HR practices and has contributed to Blue Ocean’s position as an employer of choice in our markets. Patty’s relentless pursuit for creative, effective solutions to people and facilities management adds value for our clients through excellent engagement, retention, and performance at the agent-level.

Contact Patty at pisnor@blueocean.ca

Thought Leadership Articles by Patty

Here’s an Idea: Put Millennials' Needs First

Here’s an Idea: Put Millennials’ Needs First

The oldest Millennials are now hitting their late 30s (gulp… really?) They make up more ...

What Your Outsourcer Should Tell You About Training Contact Center Agents - A Client’s Guide

What Your Outsourcer Should Tell You About Training Contact Center Agents: A Client’s Guide

You already know that the quality of your customer service depends heavily upon the quality ...

Why Your HR Team Will Love You for Outsourcing Customer Service

Why Your HR Team Will Love You for Outsourcing Your Customer Service

The procurement process for seeking an outsourced contact center is naturally focused on the tangible ...

What Your Outsourcer Should Tell You About Hiring Contact Center Agents: A Client’s Guide

What Your Outsourcer Should Tell You About Hiring Contact Center Agents: A Client’s Guide

Are you exploring outsourcing for the first time? Or perhaps you’re looking for a better ...

The Truth About Attrition in the Contact Center

The Truth About Attrition in the Contact Center

At first glance, attrition seems like a chink in the armor for contact centers. Across ...

Navigating Generational Differences in the Contact Center Workforce

Navigating Generational Differences in the Contact Center Workforce

What makes a great contact center agent isn’t as easy to define as you might ...

bad sleep habits are ruining your career

Are Your Bad Sleep Habits Ruining Your Contact Center Career?

Humor us for a moment and set down that mug of steaming coffee before you ...

Call center employee experience

What HR Wishes WFM Knew About Call Center Employee Experience

Put your hand up if you grew up wanting to be a call center agent. ...

future of customer service

The Three Most Important Questions to Ask About the Future of Customer Service

One of our most popular blog posts focuses on which contact center predictions from the ...

Did You Give Up on Your Resolutions Yet?

Let’s just be real here. The majority of us set New Year’s resolutions, knowing all ...

What Your Workforce Management Team Wishes HR Knew

Whether you’re running your own in-house call center or working closely with an outsourced contact ...

Recruiting for Your Contact Center: Why Gamers Make Great Agents

In mapping the customer journey, the contact center is unquestionably a critical customer touch point, ...