Susan Preiss

Susan PreissSusan Preiss, Vice President, Client Services

As Vice President, Client Services, Susan Preiss has prime responsibility for client services throughout our operations. This is both an inward-looking role as a change agent for continuous improvement of internal operations and a client-facing role as we constantly strive to add value for our clients.

Susan Preiss joined Blue Ocean in 2013 as project manager with responsibility for a team of more than 130 agents and specialists providing logistics support for the world leader in networking technology.

Before joining the Blue Ocean team, Susan spent 13 years in progressively senior positions with GE Intelligent Platforms. In her various roles, Susan provided project leadership, customer service and quality management, and implemented a number of global business solutions.

Susan has Six Sigma Greenbelt Certification, Lean training, and Six Sigma Blackbelt training

Contact Susan at spreiss@blueocean.ca

Thought Leadership Articles by Susan

The True Cost of Losing a Customer

The True Cost of Losing a Customer

One negative customer experience may seem like a drop in the ocean of all your ...

Deck the Halls 2018: Coping with Peak Season Holiday Spikes in the Contact Center

Deck the Halls 2018: Coping with Peak Season Holiday Spikes in the Contact Center

Four years ago, we reported that Americans would spend a forecasted $600 billion during the ...

The 3 Hottest Trends Impacting Outsourced Customer Care

The 3 Hottest Trends Impacting Outsourced Customer Care

The only constant in the customer care world is change, and if you don’t keep ...

The State of Social Customer Support in 2018

The State of Social Customer Support in 2018

Remember when social media was the young upstart of the customer care channels and voice ...

Can You Train Contact Center Agents in Empathy

Can You Train Contact Center Agents in Empathy?

We already know most people hate calling tech support and even in basic customer service ...

How Does Customer Experience Impact Angry Customers?

We don’t want to ruin your good mood, but humor us for a moment and ...

Customer Journey Mapping

Customer Journey Mapping in the Contact Center

Think back, for a moment, a time when you made a purchase of a product, ...

Customer Experience Strategy: How to Measure the Immeasurable

Customer Experience Strategy: How to Measure the Immeasurable

Take a second to reflect on some of your favorite brands. Is it Starbucks whose ...

So You Finally Chose a Contact Center Outsourcer. What Next?

So you made it through the contact center RFP process and your selection team made ...

Contact Centers Give Your Customer Loyalty Program The Edge It Needs

These days, just about everybody has a customer loyalty program. It’s become a vital touchpoint ...