Championing the Championship: Outsourced Customer Care for a National Sports Association [A Case Study]

by Amy Bennet in Amy Bennet, Case Studies, Contact Center Outsourcing, Customer Service Outsourcing


Every year, this national sports association holds their annual pro championships. However, along with everything else in the world, the pandemic forced them to cancel the 2020 event. In 2021, the championship went forward but with many restrictions. By 2022, fans were starved for action.

As a result, record numbers of attendees and, consequently, record-high inbound customer service volume were projected for the 2022 championships.

Blue Ocean was thrilled to partner with our client over the course of this event. With a world-renowned reputation on the line, this organization is highly committed to its members—all 570,000 of them. Our shared challenge was to deliver an exceptional experience to every member and attendee, despite the unprecedented projected volume.

Learn how we delivered game-changing customer care—grab your copy of the case study today.

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