Andrew Breau and Abby Saranchuk, Author at Blue Ocean

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- - - Design a Solution
      If you need customized, high-quality customer experience solutions for mission-critical customers, you’re in the right place.
      
      Whether you're ready to go to RFP or are just in the early stages of discovery, we're ready to talk about your goals. Just click the button below to get connected with one of our team members.
Getting Started
- - - Get Started with Our Contact Center RFP Template
      
      When you choose to outsource your contact center, you’re not looking for a vendor, you’re looking for a strategic partner who will have a direct impact on the success of your business. Using an RFP specific to customer care makes it easier to identify the right potential partners for your business.
Resources
- - - [Podcast] A Better Way to RFP for Outsourced Customer Care (Because You’re Asking the Wrong Questions)
      In our experience, technology, attrition, and business continuity are the hot three areas of any contact center RFP—and yet these are the sections we consistently find some of the most outdated or cookie cutter questions that fail to paint an accurate picture of the vendor or the solution you’re potentially buying into. Our goal is to ensure you find the best possible outsourcer for your business.
      
      Listen to Part 1
      
      Listen to Part 2
      
      Listen to Part 3
Careers
- - - We’re hiring!
      Check out the variety of positions open now. We have work-at-home and work-in-office positions for a range of roles.
      
      Search Jobs
About Us
- - - Get to Know Blue Ocean
      
      In a nutshell, Blue Ocean provides affordable, nearshore, high-touch customized contact center solutions for brands who care deeply about the quality of their customer experience.
      
      From startups to Fortune 500s, companies choose us over the competition because of our resolute belief in the importance of strategic partnerships.
Contact Us
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Solutions
- - - Design a Solution
      If you need customized, high-quality customer experience solutions for mission-critical customers, you’re in the right place.
      
      Whether you're ready to go to RFP or are just in the early stages of discovery, we're ready to talk about your goals. Just click the button below to get connected with one of our team members.
Getting Started
- - - Get Started with Our Contact Center RFP Template
      
      When you choose to outsource your contact center, you’re not looking for a vendor, you’re looking for a strategic partner who will have a direct impact on the success of your business. Using an RFP specific to customer care makes it easier to identify the right potential partners for your business.
Resources
- - - [Podcast] A Better Way to RFP for Outsourced Customer Care (Because You’re Asking the Wrong Questions)
      In our experience, technology, attrition, and business continuity are the hot three areas of any contact center RFP—and yet these are the sections we consistently find some of the most outdated or cookie cutter questions that fail to paint an accurate picture of the vendor or the solution you’re potentially buying into. Our goal is to ensure you find the best possible outsourcer for your business.
      
      Listen to Part 1
      
      Listen to Part 2
      
      Listen to Part 3
Careers
- - - We’re hiring!
      Check out the variety of positions open now. We have work-at-home and work-in-office positions for a range of roles.
      
      Search Jobs
About Us
- - - Get to Know Blue Ocean
      
      In a nutshell, Blue Ocean provides affordable, nearshore, high-touch customized contact center solutions for brands who care deeply about the quality of their customer experience.
      
      From startups to Fortune 500s, companies choose us over the competition because of our resolute belief in the importance of strategic partnerships.
Contact Us
Client Login

Author: Andrew Breau and Abby Saranchuk

3 Useful Tactics for Roadside Assistance Call Center Teams Under Siege

by Andrew Breau and Abby Saranchuk in Customer Service Outsourcing, Roadside Assistance

If you live anywhere in the Northern United States or Canada, one phrase you would love to have stricken from your vocabulary this past winter is “Polar Vortex.” In addition to being the coldest, bone-chilling temperatures ever recorded across hundreds of cities in North America, Mother Nature supplied multiple blizzards that crippled transit and travel […]

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Design a Solution

Get Started with Our Contact Center RFP Template

[Podcast] A Better Way to RFP for Outsourced Customer Care (Because You’re Asking the Wrong Questions)

We’re hiring!

Get to Know Blue Ocean

Design a Solution

Get Started with Our Contact Center RFP Template

[Podcast] A Better Way to RFP for Outsourced Customer Care (Because You’re Asking the Wrong Questions)

We’re hiring!

Get to Know Blue Ocean

3 Useful Tactics for Roadside Assistance Call Center Teams Under Siege