Author: Sean Miller

Call Volume Forecasting: Predicting the Future from an Unusual Past

by Sean Miller in Call Center Measurements, Call Center Metrics, Sean Miller

  Call volume forecasts are inarguably an essential tool in the successful delivery of customer care excellence. Your program’s forecast is the map that tells you where to go based on where you’ve been. Without it, you’re lost at sea. With it, you’re one significant step closer to delivering an exceptional customer experience. But customer […]

 

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