Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Customer Service Team of the Year” category at the 14th annual Stevie Awards for Sales & Customer Service.
This is Blue Ocean’s third Stevie Award. The company won a Bronze Stevie in 2017 and a Silver Stevie in 2019.
Blue Ocean’s winning entry highlighted the incredible success of one of the company’s tech support teams. Their success story is focused on the challenges of launching a new consumer line of products designed at increasing brand awareness and gaining market share. The Tier 2 team achieved 95% customer satisfaction for 12 months straight – validated by an impressive 40% response rate to post-contact CSAT surveys.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organization stages seven of the world’s leading business awards programs, including the prestigious American Business Awards® and International Business Awards®.
The awards were presented to honorees during a gala banquet on Friday, February 28 at Caesars Palace in Las Vegas, Nevada. More than 700 executives from the U.S. and several other nations attended.
More than 2,600 nominations from organizations across 48 nations and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 180 professionals worldwide in seven specialized judging committees.
“Our consumer cybersecurity team members are true A-players at Blue Ocean. They consistently deliver a best-in-class customer experience that produces brand loyalty for our client. We’re thrilled to earn this distinguished award in recognition of the work they do every day,” comments Andrew O’Brien, President and COO of Blue Ocean.
Blue Ocean thanks the Stevie organization for this honor and for recognizing the mission-critical work of our team.
“All of the Stevie Award winners should be very proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards President and Founder, Michael Gallagher.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at http://www.StevieAwards.com/sales.
About Blue Ocean
Blue Ocean is an award-winning provider of innovative customer care solutions that enhance the relationships clients have with their customers. Headquartered in Atlantic Canada, the company has been supporting brands that are leaders in their categories from education to insurance, from CPG to technology since 1994.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.