We often hear from our readers how helpful our published content is when they are in the decision-making process for partnering with a new contact center outsourcer.
We were excited to see that the readers and award committee of the 2022 Customer Contact Central MVP Awards agreed! Our article, How to Launch a Successful Outsourced Contact Center Implementation, won second place in their quest to spotlight the highest-value content from industry thought leaders.
Customer Contact Central boasts an audience of over 32,000 readers, and we are honored to have our own content recognized through their platform.
It is our goal to continue writing and publishing valuable, useful, and actionable insight for business leaders who are seeking to elevate their customer experience or understand the landscape of the outsourced contact center world.