Sophisticated, seamless integration of technology is core to every successful outsourced solution. When your needs go beyond an off-the-shelf solution, you need a strategic partner with the scope, skills, and experience to customize and innovate. That partner is Blue Ocean. We have the capability to provide custom development and custom integration solutions that meet your needs and support an effortless customer experience.
Technology is always evolving. Investing in systems and infrastructure to ensure your customer service solution is always leading edge is a burden you shouldn’t have to bear. With Blue Ocean, it’s our job to make sure our clients are positioned to meet the future head on.
Our custom development and integration solutions encompass the full lifecycle of the contact center’s technology requirements:
- needs analysis, strategic planning, stakeholder engagement
- solution architecture, design, selection and integration incorporating privacy and security
- solution implementation, quality assurance and adoption leveraging pragmatic industry approaches
- technology strategy, architecture and planning services
- technology deployments, upgrades and migrations, including server, storage and network infrastructure
Today’s contact center and customer experience technologies are highly complex. Weaving together a new solution or enhancing an existing one requires up-to-date knowledge of technical directions and a solid understanding of what it will take for the solution to work. Our team works collaboratively with clients and leverages today’s best approaches, tools, techniques, and methodologies to design solutions that make it easy for your customers to do business with you.
Privacy and Security
Privacy and security are integral to the contact center. It shouldn’t be an afterthought; the risks are too high. Our technology solutions help our clients meet the requirements of Safe Harbor regulations, PIPEDA, HIPAA, PCI, and data protection security.
Systems Integration and Change Management
Simply put, we can customize and integrate our solution with any CRM on the market.
Successful implementation is necessary for full functionality and efficiency of your outsourced contact center, so it’s our job to ensure every aspect of your program launch is seamless. And we’ll ensure that you benefit from state-of-the-art Change Management practices. We also have proven methodologies and approaches for testing and quality assurance.
We will put our 23+ years of experience to work helping you define the right technical strategy that results in a fully integrated, optimized solution that produces the best ROI and the best customer experience.
Infrastructure Design, Implementation and Management
Rest assured you are getting advice, equipment, design, and support that meets and exceeds all industry standards. Our IT teams are adept at working with equipment and software from all major manufacturers, including HP, HP Enterprise, Cisco, Dell EMC, VMware and Microsoft.
Our Technical team is highly skilled in network, server and storage implementations and upgrades, virtualization implementations, and equipment consolidation and migrations. And our Architects and Senior Engineers carry an array of industry standard designations including Cisco CCNA and CCIE, EMC Architect, VMware VCP, MCSE, and CISSP, to name a few.
Choosing Blue Ocean means no limits. We’ll help you leverage today and tomorrow’s technology to translate a complete omnichannel contact management strategy into service excellence. Contact us today to get started.
Case Study: IVR Custom Integration
Read our most recent case study on IVR Custom Integration to learn how we streamlined processes and improved customer experience for our multinational communications, electronics and IT client.