Order Management

Deploying the right resources at the right time, every time

Delivering mission-critical order management to high-value, enterprise-level customers takes extreme efficiency and accuracy. It demands intelligent agents supporting end-to-end parts and labor deployment on a global basis. And it requires a deep understanding of service entitlement as well as a true commitment to immediate issue resolution.

Our agents maintain a 360° view of the parts and labor scenario in order to deploy the right resources at the right time. Our order management outsourcing solution delivers everything you need in one package, including field engineer dispatch, technical support on a global basis, reseller support, RMA creation, and OEM support.

What’s more, we painstakingly hire the right agents who can make accurate, intelligent decisions, provide process improvement input, and go beyond routine transactions to ensure your high-value customers are taken care of.

Order Management Insight

Up Where Expectations Soar: Customer Care in the Age of Entitlement

Up Where Expectations Soar: Customer Care in the Age of Entitlement

Admit it, you love it when you’re handed that Starbucks beverage with your name spelled ...

Empowering Your Team to Deliver Kick-Ass Customer Experience

Empowering Your Team to Deliver Kick-Ass Customer Experience

Quick, how many services or memberships do you subscribe to? One? Two? Twenty? You know ...

Are You Using 1999 Metrics to Measure 2019 Customer Care?

Are You Using 1999 Metrics to Measure 2019 Customer Care?

It’s 2019, which means contact center metrics from 1999 are almost old enough for their ...

Which 2019 Consumer Trends Will Impact Your Customer Experience Strategy?

Which 2019 Consumer Trends Will Impact Your Customer Experience Strategy?

Let’s get real: once-transformative technologies that allowed businesses to respond to consumer needs with speed ...

What our clients are saying

“Blue Ocean knows our business so well, they brought us a process improvement solution that we ended up implementing across a number of theatres. This is the kind of innovation we want from our partners.”
Order Management ClientSenior Manager of Technical Services for Global Leader in Networking Technology

Improve Your Customer Service with Blue Ocean

Request Pricing