Order Management

Deploying the right resources at the right time, every time

Delivering mission-critical order management to high-value, enterprise-level customers takes extreme efficiency and accuracy. It demands intelligent agents supporting end-to-end parts and labor deployment on a global basis. And it requires a deep understanding of service entitlement as well as a true commitment to immediate issue resolution.

Our agents maintain a 360° view of the parts and labor scenario in order to deploy the right resources at the right time. Our order management outsourcing solution delivers everything you need in one package, including field engineer dispatch, technical support on a global basis, reseller support, RMA creation, and OEM support.

What’s more, we painstakingly hire the right agents who can make accurate, intelligent decisions, provide process improvement input, and go beyond routine transactions to ensure your high-value customers are taken care of.

Order Management Insight

Why Your HR Team Will Love You for Outsourcing Customer Service

Why Your HR Team Will Love You for Outsourcing Your Customer Service

The procurement process for seeking an outsourced contact center is naturally focused on the tangible ...

Which Comes First: The Contact Center Site Visit or the RFP?

Which Comes First: The Contact Center Site Visit or the RFP?

  Would you buy a house without first walking through it? Even fully armed with ...

What You Need to Know When Looking for a New Contact Center Outsourcer [Slideshare]

What You Need to Know When Looking for a New Contact Center Outsourcer [Slideshare]

Looking for a new contact center outsourcer is rarely as simple as it sounds. That’s ...

5 Top Procurement Tips for Seeking an Outsourced Contact Center

5 Top Procurement Tips for Seeking an Outsourced Contact Center

Looking for an outsourced contact center partner is one of the most complex undertakings for ...

What our clients are saying

“Blue Ocean knows our business so well, they brought us a process improvement solution that we ended up implementing across a number of theatres. This is the kind of innovation we want from our partners.”
Order Management ClientSenior Manager of Technical Services for Global Leader in Networking Technology

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