Order Management

Deploying the right resources at the right time, every time

Delivering mission-critical order management to high-value, enterprise-level customers takes extreme efficiency and accuracy. It demands intelligent agents supporting end-to-end parts and labor deployment on a global basis. And it requires a deep understanding of service entitlement as well as a true commitment to immediate issue resolution.

Our agents maintain a 360° view of the parts and labor scenario in order to deploy the right resources at the right time. Our order management outsourcing solution delivers everything you need in one package, including field engineer dispatch, technical support on a global basis, reseller support, RMA creation, and OEM support.

What’s more, we painstakingly hire the right agents who can make accurate, intelligent decisions, provide process improvement input, and go beyond routine transactions to ensure your high-value customers are taken care of.

Order Management Insight

5 Insights About Sourcing and Developing Strategic Partnerships

5 Insights About Sourcing and Developing Strategic Partnerships

Running a successful strategic sourcing process for high value services like outsourced customer service is ...

7 Crucial Questions to Ask in the Contact Center Procurement Process

7 Crucial Questions to Ask in the Contact Center Procurement Process

Some of our most popular blog posts are the ones that help potential clients navigate ...

customer service solution

Evolving Customer Service to the Next Level in 2017

The evolution of the self-serve customer service solution isn’t exactly headline news as we enter ...

future of customer service

The Three Most Important Questions to Ask About the Future of Customer Service

One of our most popular blog posts focuses on which contact center predictions from the ...

What our clients are saying

“Blue Ocean knows our business so well, they brought us a process improvement solution that we ended up implementing across a number of theatres. This is the kind of innovation we want from our partners.”
Order Management ClientSenior Manager of Technical Services for Global Leader in Networking Technology

Improve Your Customer Service with Blue Ocean

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