Order Management

Deploying the right resources at the right time, every time

Delivering mission-critical order management to high-value, enterprise-level customers takes extreme efficiency and accuracy. It demands intelligent agents supporting end-to-end parts and labor deployment on a global basis. And it requires a deep understanding of service entitlement as well as a true commitment to immediate issue resolution.

Our agents maintain a 360° view of the parts and labor scenario in order to deploy the right resources at the right time. Our order management outsourcing solution delivers everything you need in one package, including field engineer dispatch, technical support on a global basis, reseller support, RMA creation, and OEM support.

What’s more, we painstakingly hire the right agents who can make accurate, intelligent decisions, provide process improvement input, and go beyond routine transactions to ensure your high-value customers are taken care of.

Order Management Insight

5 Top Procurement Tips for Seeking an Outsourced Contact Center

5 Top Procurement Tips for Seeking an Outsourced Contact Center

Looking for an outsourced contact center partner is one of the most complex undertakings for ...

The Evolution of Self-Serve Customer Service

The Evolution of Self-Serve Customer Service

Ever have one of those days when you simply don’t want to talk to anyone? ...

Chasing Unicorns: Is It Possible to Have a Strategic Partnership with Your Contact Center?

Chasing Unicorns: Is It Possible to Have a Strategic Partnership with Your Contact Center?

True or false: your outsourced contact center provider is just another vendor. Attempting to establish ...

Three Secrets to Implementing an Outsourced Customer Service Program

Three Secrets to Implementing an Outsourced Customer Service Program

The road to choosing an outsourced contact center provider is usually a long one. It’s ...

What our clients are saying

“Blue Ocean knows our business so well, they brought us a process improvement solution that we ended up implementing across a number of theatres. This is the kind of innovation we want from our partners.”
Order Management ClientSenior Manager of Technical Services for Global Leader in Networking Technology

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