Warranty Validation and After-Sales Support
Great customer experiences don’t end with the sale
The post-purchase process of warranty validation and after-sales support requires a delicate balance to ensure the customer gets the right support for their warranty scenario. And even though the sale is already made, it is still critical to maintain your brand promise and deliver the best support and experience for your customers.
We believe that outsourced warranty validation and after-sales support takes empowered, diplomatic agents who can effectively advocate for the customer. From consumer products to luxury automobiles, our experience spans across the board. We know how after-sales support can continue to impact Net Promoter and Customer Satisfaction scores, so we hire capable, intelligent call center agents who can support your mission critical customers.