Amy Bennet

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5 Things to Consider Before You Go to RFP in 2022

by Amy Bennet in Amy Bennet, Contact Center RFP

  In a world where the customer experience matters more than ever, the decision to outsource your customer care has significant impact on your brand and its reputation. In 2022, the RFP process holds even greater weight. But it’s also a process that has evolved in the wake of the pandemic. Are you dreading it? […]

 

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5 Evolving Contact Center Technologies and Where the Next Year Will Take Them

by Amy Bennet in Amy Bennet, Contact Center Technology, Customer Service Trends

  For all the grief, losses, and setbacks the pandemic unleashed, there is a general consensus that it also sparked a revolution on the technical front. The adoption rate of new and evolving technologies accelerated at unseen speeds—resulting in 10 years’ worth of change within a mere 10 months. Contact center technologies are certainly in […]

 

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