Amy Bennet

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Validating Your Outsourced Customer Care Partnership: Is Your Incumbent “Still the One”?

by Amy Bennet in Amy Bennet, Call Center Metrics, Contact Center Outsourcing, Customer Service Outsourcing

  We believe that every outsourcer should earn your business by delivering value day in and day out whether your relationship with them is in its first year or its 20th year. After all, continual improvement and striving to evolve are the hallmarks of long-term success. Great companies are regularly assessing the ongoing value of […]

 

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