Amy Bennet

Page 9

Diving into a Rich Agent Talent Pool

by Amy Bennet in Agent Recruiting, Amy Bennet

Is the strength (or weakness) of the available agent talent pool a factor in your decision in where you should outsource your contact center? Behind all of the KPIs and operational processes, employees and agents are a product of their region’s education, linguistic diversity, and economic attributes. In most cases, the strength of the local […]


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