Blue Ocean News

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IVR Custom Integration for a Multinational Communications Corporation: A Case Study

by Mike Hasler in Blue Ocean News, Case Studies, Contact Center Outsourcing, Contact Center Technology, Mike Hasler

The Client This multinational communications, electronics and IT corporation has a health solutions arm delivering connected devices for which Blue Ocean provides both sales support and customer service support. The Challenge For both types of customer calls – sales and support – the client was using an IVR system which directed calls, by type, to […]

 

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Automating Transactional Volume for Multinational IT Corporation: A Case Study

by Mike Hasler in Blue Ocean News, Case Studies, Contact Center Outsourcing, Mike Hasler

The Client This multinational IT and networking technology corporation has been our client for more than 10 years. As one of three contact center vendors supporting order management for this organization at a global level, we deliver logistics support, change management and technical documentation. On a daily basis, we coordinate logistics for engineering equipment for […]

 

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Blue Ocean Contact Centers Wins Bronze Stevie® Award in 11th Annual Stevie Awards for Sales & Customer Service

by Blue Ocean News in Blue Ocean News, Contact Center Awards

Canadian Contact Center Recognized Alongside Top International Sales and Customer Service Organizations at Las Vegas Award Ceremony Blue Ocean Contact Centers, an outsourced Canadian contact center providing high quality solutions for complex customer care requirements, won the Bronze Stevie® Award in the Customer Service Team of the Year – Recovery Situation category at the 11th […]

 

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