Blue Ocean News

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Blue Ocean Hiring for 60 New Positions in Halifax Area

by Blue Ocean News in Blue Ocean News

Blue Ocean, an international outsourced contact center servicing North America, is excited to begin hiring for 60 new jobs in the Halifax area. These new jobs come after a long-time client, and world-leader in travel insurance, expanded their call center business with Blue Ocean. Job seekers in the Halifax area interested in boosting their résumé […]

 

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IVR Custom Integration for a Multinational Communications Corporation: A Case Study

by Mike Hasler in Blue Ocean News, Case Studies, Contact Center Outsourcing, Contact Center Technology, Mike Hasler

The Client This multinational communications, electronics and IT corporation has a health solutions arm delivering connected devices for which Blue Ocean provides both sales support and customer service support. The Challenge For both types of customer calls – sales and support – the client was using an IVR system which directed calls, by type, to […]

 

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Automating Transactional Volume for Multinational IT Corporation: A Case Study

by Mike Hasler in Blue Ocean News, Case Studies, Contact Center Outsourcing, Mike Hasler

The Client This multinational IT and networking technology corporation has been our client for more than 10 years. As one of three contact center vendors supporting order management for this organization at a global level, we deliver logistics support, change management and technical documentation. On a daily basis, we coordinate logistics for engineering equipment for […]

 

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