Solutions
- - - Design a Solution
      If you need customized, high-quality customer experience solutions for mission-critical customers, you’re in the right place.
      
      Whether you're ready to go to RFP or are just in the early stages of discovery, we're ready to talk about your goals. Just click the button below to get connected with one of our team members.
Getting Started
- - - Get Started with Our Contact Center RFP Template
      
      When you choose to outsource your contact center, you’re not looking for a vendor, you’re looking for a strategic partner who will have a direct impact on the success of your business. Using an RFP specific to customer care makes it easier to identify the right potential partners for your business.
Resources
- - - [Podcast] The Art of Winning the Contact Center Workforce Management Game
      Deep CX: A Blue Ocean Podcast is back with the mash-up you never knew you needed: customer experience and baseball. As it turns out, whether you’re running a call center or managing the Oakland A’s, things run smoothest when people pay attention to cold, hard statistics.
      
      Listen Now
Careers
- - - We’re hiring!
      Check out the variety of positions open now. We have work-at-home and work-in-office positions for a range of roles.
      
      Search Jobs
About Us
- - - Get to Know Blue Ocean
      
      In a nutshell, Blue Ocean provides affordable, nearshore, high-touch customized contact center solutions for brands who care deeply about the quality of their customer experience.
      
      From startups to Fortune 500s, companies choose us over the competition because of our resolute belief in the importance of strategic partnerships.
Contact Us
Client Login

Solutions
- - - Design a Solution
      If you need customized, high-quality customer experience solutions for mission-critical customers, you’re in the right place.
      
      Whether you're ready to go to RFP or are just in the early stages of discovery, we're ready to talk about your goals. Just click the button below to get connected with one of our team members.
Getting Started
- - - Get Started with Our Contact Center RFP Template
      
      When you choose to outsource your contact center, you’re not looking for a vendor, you’re looking for a strategic partner who will have a direct impact on the success of your business. Using an RFP specific to customer care makes it easier to identify the right potential partners for your business.
Resources
- - - [Podcast] The Art of Winning the Contact Center Workforce Management Game
      Deep CX: A Blue Ocean Podcast is back with the mash-up you never knew you needed: customer experience and baseball. As it turns out, whether you’re running a call center or managing the Oakland A’s, things run smoothest when people pay attention to cold, hard statistics.
      
      Listen Now
Careers
- - - We’re hiring!
      Check out the variety of positions open now. We have work-at-home and work-in-office positions for a range of roles.
      
      Search Jobs
About Us
- - - Get to Know Blue Ocean
      
      In a nutshell, Blue Ocean provides affordable, nearshore, high-touch customized contact center solutions for brands who care deeply about the quality of their customer experience.
      
      From startups to Fortune 500s, companies choose us over the competition because of our resolute belief in the importance of strategic partnerships.
Contact Us
Client Login

Blue Ocean News

Page 5

IVR Custom Integration for a Multinational Communications Corporation: A Case Study

by Amy Bennet in Amy Bennet, Blue Ocean News, Case Studies, Contact Center Outsourcing, Contact Center Technology

The Client This multinational communications, electronics and IT corporation has a health solutions arm delivering connected devices for which Blue Ocean provides both sales support and customer service support. The Challenge For both types of customer calls – sales and support – the client was using an IVR system which directed calls, by type, to […]

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Automating Transactional Volume for Multinational IT Corporation: A Case Study

by Amy Bennet in Amy Bennet, Blue Ocean News, Case Studies, Contact Center Outsourcing

The Client This multinational IT and networking technology corporation has been our client for more than 10 years. As one of three contact center vendors supporting order management for this organization at a global level, we deliver logistics support, change management and technical documentation. On a daily basis, we coordinate logistics for engineering equipment for […]

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Blue Ocean Contact Centers Wins Bronze Stevie® Award in 11th Annual Stevie Awards for Sales & Customer Service

by Blue Ocean News in Blue Ocean News, Contact Center Awards

Canadian Contact Center Recognized Alongside Top International Sales and Customer Service Organizations at Las Vegas Award Ceremony Blue Ocean Contact Centers, an outsourced Canadian contact center providing high quality solutions for complex customer care requirements, won the Bronze Stevie® Award in the Customer Service Team of the Year – Recovery Situation category at the 11th […]

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