Contact center agents are often the unsung heroes of customer satisfaction which makes it especially satisfying when the work of our contact center agents is recognized for excellence. On January 20, 2017 Blue Ocean Contact Centers was announced by the Stevie Awards for Sales & Customer Service as one of the five finalists for their […]
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IMP Customer Care, a bilingual outsourced contact center with roots in Bathurst, is transitioning to the Blue Ocean Contact Centers brand. The brand name change is part of a strategic initiative by IMP Group to grow all of their customer service operations through the strength of the internationally-recognized, award-winning Blue Ocean brand, acquired in 2015, […]
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Before you head out of the office for the holidays to grab your mug of eggnog, we want to take a minute to reflect on some of the hottest talking points of the year in the contact center world. We’ve looked at the data and compiled our five most popular articles of 2015. 1. The […]
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