Nothing worthwhile comes cheap. If you’ve ever purchased no-name appliances or cheap, mass-produced electronics, you’ve probably learned that lesson firsthand. The same rule applies to your contact center partner. Hosting an in-house contact center compared to an outsourced contact center represents a strategic investment. There is no denying that outsourcing makes great economic sense in […]
Read More
If you’re already managing an in-house call center, you know that navigating the natural peaks and valleys of call volume presents a complex challenge when calculating call center costs. You know that the ratios and formulas are multifaceted, which can make a direct comparison between in-house and outsourcing a little difficult. This blog post isn’t […]
Read More
It’s the middle of summer – time for vacations, barbeques and trips to the beach. But it’s also the perfect time to start contact center budgeting and planning 2015. I’m sure you’ve heard the old saying, “Don’t wait until you’re thirsty to start digging the well.” This is especially true when it comes to your […]
Read More