eBook

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What Your Outsourcer Should Tell You About Training Contact Center Agents: A Client’s Guide

by Patty Isnor in Agent Recruiting, Call Center Agents, Contact Center Coaching, Contact Center Outsourcing, eBook, Patty Isnor

You already know that the quality of your customer service depends heavily upon the quality of your customer service agents. But it’s easy to imagine that you can solve that problem by building a robust agent profile and a strong hiring strategy. Spoiler alert: It’s not that easy. When you’re outsourcing your contact center, the […]

 

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What Your Outsourcer Should Tell You About Hiring Contact Center Agents: A Client’s Guide

by Patty Isnor in Agent Recruiting, Call Center Agents, Contact Center Outsourcing, eBook, Patty Isnor

Are you exploring outsourcing for the first time? Or perhaps you’re looking for a better alternative to your current contact center vendor? Either way, the idea of trusting someone else to take care of your customers can be overwhelming. You’ve worked hard to build your brand and establish customer loyalty. Can an outsourced contact center […]

 

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[eBook] The End-to-End Contact Center Solutions Buyer’s Guide

by Mike Hasler in Contact Center Outsourcing, eBook, Mike Hasler

If you’ve landed on our website, chances are you’re somewhere in the buying cycle for contact center services. We published this eBook for you –  The End-to-End Contact Center Solutions Buyer’s Guide. From customer service support and roadside assistance to tech support and more, we’ve built the expertise you need when you’re considering outsourcing your […]

 

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