When you’ve been in the business as long as we have the numbers start to add up. As we head into our 20th anniversary in 2014, we had a ton of fun putting together this infographic on The Numbers Behind Blue Ocean!
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Blue Ocean was awarded two gold awards at an international event for Best Use of Social Media in the Contact Center as well as Best Green Contact Center. We put together this infographic to share some of the steps we took to increase our efficiency and reduce waste in our ongoing commitment to good environmental […]
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In the ground transportation reservations business, accuracy is critical. Any small error could result in a customer being stranded in transit or missing flights. For our executive ground transportation client, we have an SLA requirement to meet certain measures on incident rates attributed to Blue Ocean as a percentage of cases. While we were operating […]
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