Contact Center RFP

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4 Essential Resources to Read Before You Craft Your Contact Center RFP

by Mike Hasler in Contact Center Outsourcing, Contact Center RFP, Customer Service Outsourcing, Mike Hasler

You’re no stranger to RFPs. Love them or hate them, the undeniable truth is that they’re crucial to making informed business decisions about future vendors and partners. The purpose of a contact center RFP is no different: it’s an essential process to use when choosing an outsourcer. However, the contact center RFP is unique and […]

 

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New Year, New Contact Center RFP? 10 Mistakes to Avoid

by Mike Hasler in Contact Center Outsourcing, Contact Center Reporting, Contact Center RFP, Customer Service Outsourcing, Mike Hasler

If enhancing your customer experience is a strategic priority over the next 12 months, you might be looking at putting out a contact center RFP or RFI early in the new year. Because the partnership you have with a contact center is core to your customers’ journey with you, it’s a relationship that matters more […]

 

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Which Comes First: The Contact Center Site Visit or the RFP?

by Mike Hasler in Contact Center Outsourcing, Contact Center RFP, Customer Service Outsourcing, Mike Hasler

  Would you buy a house without first walking through it? Even fully armed with an exhaustive list of property details, features, and listing information, would you really be comfortable forking over your hard-saved down payment and signing on the mortgage without at least taking a tour? Unless you’re a daring risk-taker, the answer is […]

 

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