Contact Center RFP

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3 Signs it’s Time to Write That Call Center RFP

by Mike Hasler in Contact Center RFP, Mike Hasler

Outsourcing your call center is a long-term decision and solution driven by changing business needs. As the business evolves, the call center aches from playing catch up to the growth – handling more customers, more products, and more processes. Often that changing dynamic creates pressure which can be relieved by partnering with a call center […]

 

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