Contact Center RFP

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A Sample Contact Center RFP Timeline

by Mike Hasler in Contact Center RFP, Mike Hasler

What’s driving your Contact Center RFP timeline? Is your current outsourcing contract expiring soon? Are you switching vendors? Have you reached maximum capacity with an in-house solution? As you prepare to launch an RFP process to find the right partner for your customer care program, understanding the vendor side of the process can help you […]

 

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52 Contact Center RFP Questions to Ask Vendors

by Mike Hasler in Contact Center RFP, Mike Hasler

We’ve updated this list! Find our 51 New Contact Center RFP Questions here. Are you in the middle of “contact center RFP season”? The 52 RFP questions listed below provide you with a comprehensive guide on how you can structure the RFP and the actual questions you can add to your RFP. We segmented the […]

 

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3 Signs it’s Time to Write That Call Center RFP

by Mike Hasler in Contact Center RFP, Mike Hasler

Outsourcing your call center is a long-term decision and solution driven by changing business needs. As the business evolves, the call center aches from playing catch up to the growth – handling more customers, more products, and more processes. Often that changing dynamic creates pressure which can be relieved by partnering with a call center […]

 

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