Contact Center RFP

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A Sample Contact Center RFP Timeline

by Mike Hasler in Contact Center RFP, Mike Hasler

What’s driving your Contact Center RFP timeline? Is your current outsourcing contract expiring soon? Are you switching vendors? Have you reached maximum capacity with an in-house solution? As you prepare to launch an RFP process to find the right partner for your customer care program, understanding the vendor side of the process can help you […]


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