Kim Campbell

Page 10

Is the Customer Really Always Right?

by Kim Campbell in Contact Center Coaching, Kim Campbell

It may seem outrageous to those in the customer service business, but the answer is most definitely “no.” Nowhere in the call center industry is this more evident than in insurance claims support scenarios. The need for insurance of some description is one of those morbidly certain things in life like death and taxes. Unfortunately, […]

 

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