Kim Campbell

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What’s the State of Work-at-Home in Customer Care in 2017?

by Kim Campbell in Contact Center Coaching, Contact Center Outsourcing, Kim Campbell

About five years ago, we entered a discussion with a prospective client. They had been outsourcing their customer service to a call center with a predominantly “work-at-home” (WAH) model and one of the first questions they asked us was about work-at-home agents. They’d had a bad experience with that model and were keen to move […]


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