Mike Hasler

Page 7

IVR Custom Integration for a Multinational Communications Corporation: A Case Study

by Mike Hasler in Blue Ocean News, Case Studies, Contact Center Outsourcing, Contact Center Technology, Mike Hasler

The Client This multinational communications, electronics and IT corporation has a health solutions arm delivering connected devices for which Blue Ocean provides both sales support and customer service support. The Challenge For both types of customer calls – sales and support – the client was using an IVR system which directed calls, by type, to […]

 

Read More

New Year, New Contact Center RFP? 10 Mistakes to Avoid

by Mike Hasler in Contact Center Outsourcing, Contact Center Reporting, Contact Center RFP, Customer Service Outsourcing, Mike Hasler

If enhancing your customer experience is a strategic priority over the next 12 months, you might be looking at putting out a contact center RFP or RFI early in the new year. Because the partnership you have with a contact center is core to your customers’ journey with you, it’s a relationship that matters more […]

 

Read More

Which Comes First: The Contact Center Site Visit or the RFP?

by Mike Hasler in Contact Center Outsourcing, Contact Center RFP, Customer Service Outsourcing, Mike Hasler

  Would you buy a house without first walking through it? Even fully armed with an exhaustive list of property details, features, and listing information, would you really be comfortable forking over your hard-saved down payment and signing on the mortgage without at least taking a tour? Unless you’re a daring risk-taker, the answer is […]

 

Read More