Patty Isnor

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Did You Give Up on Your Resolutions Yet?

by Patty Isnor in Agent Insights, Patty Isnor

Let’s just be real here. The majority of us set New Year’s resolutions, knowing all along that we will more than likely quit just weeks, if not days, after January 1st. We do it year after year, and we watch the people around us do the same thing. So what is it about human nature […]

 

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What Your Workforce Management Team Wishes HR Knew

by Patty Isnor in Call Center WFM, Patty Isnor

Whether you’re running your own in-house call center or working closely with an outsourced contact center to manage the load, chances are your workforce management team and your HR teams have had the occasional struggle to understand one another. As the senior vice president of corporate services at Blue Ocean, both our workforce team and […]

 

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