Social Media Customer Support

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Which Customer Service Predictions Came True from 3 Years Ago?

by Mike Hasler in Customer Experience, Customer Service Outsourcing, Mike Hasler, Multichannel Customer Service, Social Media Customer Support

Ever try to predict the outcome of anything? It’s no easy feat. Sci-fi author Arthur C. Clarke said predictions about the future can be a “discouraging, hazardous occupation.” Either you sound believable, but are proved pitifully shortsighted or you sound loony, and are proven right too late. For prediction-makers, it’s often lose-lose. But we’ve been […]

 

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How to Handle Social Media Customer Support in a Natural Disaster

by Amy Bennet in Amy Bennet, Customer Service Outsourcing, Social Media Customer Support

  In today’s highly connected world, businesses everywhere are facing the reality that more and more consumers are turning to social media to voice their questions and concerns regarding a company’s services and products. So this raises the obvious questions: What exactly is the current state of social media customer support? Who should be responsible […]

 

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Blue Ocean Earns 3 Prominent Contact Center Awards for Customer Service, Social Media, and Agent Recruitment

by Blue Ocean News in Blue Ocean News, Contact Center Awards, News, Social Media Customer Support

Blue Ocean Contact Centers, a recognized leader in providing outsourced customer service solutions for global brands, received contact center awards for Best Outsourced Customer Service, Best Use of Social Media in the Contact Center, and Best Recruitment Campaign. The awards were announced at the 2014 ContactCenterWorld Top Ranking Performers of the Americas Conference in Orlando, […]

 

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