Social Media Customer Support

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5 Reasons You Can (and Should) Trust Social Media Customer Care to Your Contact Center

by Kim Campbell in Customer Service Outsourcing, Kim Campbell, Social Media Customer Support

When organizations look at social media as a communication channel with outbound elements (engagement related to brand building, marketing, and PR) and inbound elements (customer-generated support requests, information requests, and service issues), it is clear that your customer care team has a role to play in managing the channel. Can you leverage your outsourced call […]

 

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