It’s 2021. Are You Going to RFP for Your Contact Center This Year?

by Amy Bennet in Amy Bennet, Contact Center Outsourcing, Contact Center RFP, Infographic

After a year flirting with the ever-present “pause” button, we’re seeing many more businesses hit the gas on their customer care program—in particular, seeking out the right outsourced partner. Sound like a familiar scenario? If so, the RFP is about to become the friend you love to hate. It’s a necessity—but it doesn’t have to be a headache.

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The 10 most important contact center RFP questions haven’t changed. In fact, you’ll find below an infographic we put together in recent years to serve as a handy guide for crafting your own RFP.

However, the pandemic has changed us all. We’ve added 10 bonus pandemic RFP questions in an accompanying infographic below.


The 10 Most Important Contact Center RFP Questions [Infographic]


The 10 Pandemic Related Contact Center RFP Questions


For more RFP questions,
download our customizable Excel RFP template today!

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