Customer Care Outsourcing Amidst Uncertainty: A Pandemic Resource [eBook]

by Amy Bennet in Amy Bennet, Contact Center Outsourcing, Customer Service Outsourcing, eBook

When the world turned upside down in February and March of 2020, no one could have guessed what was ahead. Many of us hit the pause button with the assumption things would return to normal soon. Soon never happened, and so we are left with the question of when and how to get back to business as usual.

For companies who outsource (or are thinking about outsourcing) their customer care, there is simultaneously a large degree of uncertainty and urgency. Change at an already tumultuous time is risky, but the need to serve your customers well is critical.

In this guide, we dive into the various impacts of the pandemic on the decision to outsource your customer care.


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