Blue Ocean Contact Centers, a member company of IMP Group Limited, supporting top tier global brands from four centers in North America, is expanding their business development team with several key additions. Elizabeth Sedlacek joins the company as Director, Sales and Stephanie Small comes on board Sales Executive. Both have extensive experience in the full spectrum of contact center outsourcing and will be focused on growing Blue Ocean by reaching new markets, securing new clients, and strengthening partnerships with existing clients.
Elizabeth Sedlacek has more than 16 years of contact center outsourcing experience, nine of which were spent as Senior Director of Business Development & Client Care for a mid-sized, Canadian-owned call center and BPO. Her leadership, deep knowledge of contact center operations and sales, and proven track record have helped her to establish long-lasting relationships with clients who are leaders in their verticals. Elizabeth is based in Toronto, Ontario, and will be representing Blue Ocean on the ground in major markets throughout Canada and the US.
Stephanie Small makes the transition to Blue Ocean from IMP Customer Care. Stephanie brings deep experience contact center world. Her ability to build solutions that combine both high quality and competitive pricing has contributed to the success of IMP Customer Care over the past several years. Stephanie’s knowledge of contact center management delivered success across their customer service support, data collection and other outbound applications, tech support, and reservation divisions.
Both Elizabeth and Stephanie will add their expertise to a business development team with sales, marketing, and account management skills that already add value to client brands.
“By adding experienced professionals with established reputations for success like Elizabeth and Stephanie to the Blue Ocean team, our growth trajectory is well on the right track,” said Mike Hasler, VP, Sales and Marketing of Blue Ocean Contact Centers. “Their work will augment the core competencies of our robust team, accelerating our expansion into new markets while staying true to our current clients.”
For more information, please contact Amy Bennet, Director of Communications at 902.722.3312 or abennet(at)blueocean(dot)ca.
About Blue Ocean Contact Centers
Blue Ocean Contact Centers is an award winning Canadian Contact Center / Call Center, provider of innovative call center outsourcing services. We are creators of practical solutions to real problems that enhance the relationships our clients have with their customers. Blue Ocean Contact Centers provides the opportunity to strengthen and enhance these customer relationships and build lifetime loyalty leading to increased profitability.