Blue Ocean Is Diving into the Deep Waters of Podcasting!

by Amy Bennet in Amy Bennet, Blue Ocean News, Podcast

If you know me or any of my stellar Blue Ocean colleagues personally, you know we can talk for days about customer experience. And why wouldn’t we be excited to chat? We hold the keys to CX, one of the biggest differentiators brands have at their disposal today. As champions of the call center, it’s up to us to remove every pain point we can from the customer’s path. CX is at such a high premium, in fact, that you might even say we’re living through The Age of the Customer! It’s a privilege to get to do what we do.

We’ve been writing about the complex inner workings of this important industry for a while, and I think it’s safe to say we’ve covered a lot of ground. Need to understand the nuances of complex B2C customer care? We’ve got a blog for that. Curious to learn how the same system of Sabermetrics that won the Oakland A’s a World Series relates to call center operations? Read on, my friend. If there’s a question to be answered about customer experience, chances are we’ve done our best to answer it.

We at Blue Ocean want to be your trusted CX resource across every possible medium, so we thought the time was right to grab some microphones and start sharing our wisdom in the form of customer experience podcasts. So, without further ado, it’s my great pleasure to announce Deep CX, the official podcast of Blue Ocean, made by and for people who care deeply about the customer experience. Subscribe today so you don’t miss out on deep thoughts about navigating the customer service industry, tips on getting the most from your outsourced CX partner, untold tales of call center heroism and horror, and so much more!

We’ll be breaking down some of our favorite customer experience lessons from over the years and chatting with some of the most exciting and eloquent minds in the business. We release episodes every month, and you might even get lucky and receive a bonus episode or two along the way!

This podcast is truly a labor of CX love. We can’t wait for you to listen, and we hope you learn a lot.

Interested in giving our new podcast a listen? Take the plunge already!



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