Order Management Outsourcing

Outsourced Order Management Solutions

Deploying the right resources at the right time, every time


Delivering mission-critical order management to high-value, enterprise-level customers takes extreme efficiency and accuracy. It demands intelligent agents supporting end-to-end parts and labor deployment on a global basis. And it requires a deep understanding of service entitlement as well as a true commitment to immediate issue resolution.

Our agents maintain a 360° view of the parts and labor scenario in order to deploy the right resources at the right time. Our order management outsourcing solution delivers everything you need in one package, including field engineer dispatch, technical support on a global basis, reseller support, RMA creation, and OEM support.

What’s more, we painstakingly hire the right agents who can make accurate, intelligent decisions, provide process improvement input, and go beyond routine transactions to ensure your high-value customers are taken care of.
Looking for More? Request an Industry Spec Sheet.

HALIFAX, NOVA SCOTIA, CANADA - AUG 20, 2009: Ferry crossing the harbor while tall ships docked in the early morning on Halifax's waterfront at Purdy's Wharf during the Nova Scotia Tall Ship Festival.

Don’t take our word for it


A quick word from an existing client


I’ve worked with dozens of contact center partners throughout the course of my career. They all say the same thing. They all say their agents will fully adopt my brand. They all say it. Blue Ocean is the only company I’ve seen where they actually do it.”


VP, Cloud Operations for the World-Leader in Data Intelligence

Our WFM Team puts the right people in the right place at the right time


And they knock it out of the park every time