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Remarkable experiences aren’t random.
They’re built by a team like this one.
We challenge you to find another BPO where the average tenure of the leadership team is more than 17 years. The experience, expertise, and abilities of this group form the foundation our company is built on. They like each other and trust each other and our clients like and trust them as a group. That’s a pretty good starting point for successful relationships that add value.
As President and Chief Operating Officer, Andrew leads the Blue Ocean Contact Centers operations team.
John is responsible for overall technology strategy and for the implementation of IT solutions for Blue Ocean’s contact centers.
As Senior Vice President, Corporate Services, Patty leads initiatives in human resources, facilities design and management, and employer branding.
As Vice President, Finance, Julie is responsible for the smooth operations of all financial functions from the development of initial client contracts through to the financial management of client relationships.
In her role as Vice President, Operations, Kim is responsible for overall project management structure and the delivery of Blue Ocean’s value proposition with a focus on shared resources and financial metrics.
As Vice President, Client Services, Susan Preiss has prime responsibility for client services throughout our operations.
Sean is responsible for Blue Ocean’s workforce strategy, ensuring that our workforce solutions deliver efficiency while driving out cost and improving the customer experience.
Andrew Breau is responsible for sustaining excellence in the delivery of customer support for our clients in the B2B space..
Erin Manthorne is responsible for ensuring sustainable consistent service delivery for our clients in the B2C space.
Beth Bartlett is responsible for leading the clients in her roster forward by evolving their support models, driving cost out of their operations, continually finding opportunities for Blue Ocean to add value.
Jamie Hubbard has been an integral part of the Blue Ocean team for decades, building and collaborating on virtually every database and application within our information technology infrastructure. He has been instrumental in developing and delivering our information systems and continues to guide his team towards greater innovation.
Abby Saranchuk leads cross-functional continual improvement projects, using her understanding of the business to drive improvement in client and internal processes and the improvement of the Blue Ocean employee experience.