Remarkable experiences aren’t random.
They’re built by a team like this one.
We challenge you to find another BPO where the average tenure of the leadership team is more than 21 years. The experience, expertise, and abilities of this group form the foundation our company is built on. They like each other and trust each other and our clients like and trust them as a group. That’s a pretty good starting point for successful relationships that add value.
As President of Blue Ocean Contact Centers, Julie Briggs provides overall leadership and direction for the organization.
As Senior Vice President, People and Organizational Performance, Susan Preiss ensures that our people, processes, standards, systems, and information collectively contribute to a high-performance organization.
In her role as Senior Vice President, Client Success, Kim is responsible for delivering the value proposition that makes raving fans of our clients. She leads the team that creates the customer experience that builds long-term loyalty.
Chris is responsible for driving new client growth and expanding strategic partnerships, aligning client objectives with tailored, executable solutions that support long-term success for both Blue Ocean and its clients.
John is responsible for overall technology strategy and for the implementation of IT solutions for Blue Ocean’s contact centers.
Abby Saranchuk leads our efforts in developing cutting-edge digital product and service strategies, positioning Blue Ocean at the forefront of technological transformation in our industry.
Sean is responsible for Blue Ocean’s workforce strategy, ensuring that our workforce solutions deliver efficiency while driving out cost and improving the customer experience.
Andrew Breau is responsible for sustaining excellence in the delivery of customer support for our clients in the B2B space.
Erin Manthorne is responsible for ensuring sustainable consistent service delivery for our clients in the B2C space.
Beth Bartlett is responsible for leading the clients in her roster forward by evolving their support models, driving cost out of their operations, continually finding opportunities for Blue Ocean to add value.
Jamie is responsible for leading Information Services at Blue Ocean, overseeing application development and data strategy to ensure accurate, actionable insights that support operational excellence and informed decision-making for clients and internal teams.
Sean is responsible for leading People & Culture initiatives at Blue Ocean, aligning recruitment, development, and employee experience strategies to build engaged, high-performing teams that support long-term client and organizational success.
As Director, Finance, Peter is responsible for providing strategic financial leadership that supports Blue Ocean’s continued growth and operational excellence.