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  • Creating a Custom Zendesk IVR Integration for a Multinational Communications Corporation: A Case Study

    11.19.2024  |  Blue Ocean News, Case Studies, Contact Center Outsourcing, Contact Center Technology,

  • Achieving Transactional Process Improvement for a Multinational IT Corporation: A Case Study

    11.12.2024  |  Blue Ocean News, Case Studies, Contact Center Outsourcing,

  • When to Outsource Customer Support: Is Now the Time for a Pilot Program?

    10.31.2024  |  Customer Service Outsourcing,

  • The True Cost of Losing a Customer

    10.22.2024  |  Contact Center Outsourcing, Customer Retention, Customer Service Outsourcing, Susan Preiss,

  • 51 New Contact Center RFP Questions

    10.15.2024  |  Blog, Contact Center RFP,

  • Top 10 Things to Assess on Your Contact Center Vendor Site Visit

    10.08.2024  |  Blog, Contact Center Outsourcing, Customer Service Outsourcing,

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