We

Your Customers

Customer Care Outsourcing for Top Tier BrandsHeading to RFP? Get Started with Our RFP Template

Got complex customer
care requirements?

Great! That’s our thing!

 

 

We’ve got the elegant omnichannel
experience your customers crave

Let’s get the show

on the road

Get a Custom Quote

Dreading the Customer Care RFP process?

 

 

We feel you.
Help is right here.

 

 

We’ve got the resources to make
finding the right partner easy.

View RFP Guides

Deep thoughts about

customer care outsourcing.

We’re an open book.

Grab a Cup of Coffee and Start Reading

  • Call Volume Forecasting: Predicting the Future from an Unusual Past

    09.23.2021  |  Call Center Measurements, Call Center Metrics, Sean Miller,

  • How COVID Has Shifted the Contact Center RFP Timeline

    08.26.2021  |  Amy Bennet, Contact Center RFP,

  • 5 Evolving Contact Center Technologies and Where the Next Year Will Take Them

    08.09.2021  |  Contact Center Technology, Customer Service Trends, Mike Hasler,

  • The 5 Biggest Challenges Facing In-House Contact Centers. Is Outsourcing the Answer?

    06.17.2021  |  Amy Bennet, Contact Center Outsourcing, Customer Service Outsourcing,

  • Flat Customer Care Budget? Outsourcing May Be the Answer

    06.10.2021  |  Contact Center Outsourcing, Customer Service Outsourcing, Mike Hasler,

  • The 3 Principles of Brand Loyalty After COVID-19 Rocked Our World

    05.13.2021  |  Customer Experience, Kim Campbell, Loyalty Program Management,

    • Multiethnic business people discussing charts and graphs showing the results of their successful teamwork. Mature business woman showing presentation to casual colleagues in during night meeting.

    Decoding the complex world
    of customer care outsourcing

     

    Knowledge is power!

    Explore our resource center on all topics related to contact center outsourcing.

    Search Our Knowledge Base Now

    Meaningful work. Good coffee. And the occasional free lunch.

     

    Shouldn’t your job deliver all three?

    Working at Blue Ocean
    Blue Ocean Image

    Let’s talk numbers

    Get a sneak peek into the business case for outsourcing.

    Request an ROI Calculation