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- - - Design a Solution
      If you need customized, high-quality customer experience solutions for mission-critical customers, you’re in the right place.
      
      Whether you're ready to go to RFP or are just in the early stages of discovery, we're ready to talk about your goals. Just click the button below to get connected with one of our team members.
      
      Let's Design a Solution
Getting Started
- - - Get Started with Our Contact Center RFP Template
      
      When you choose to outsource your contact center, you’re not looking for a vendor, you’re looking for a strategic partner who will have a direct impact on the success of your business. Using an RFP specific to customer care makes it easier to identify the right potential partners for your business.
      
      Get RFP Template Now
Resources
- - - [eBook] Customer Care Outsourcing Amidst Uncertainty: A Pandemic Resource
      For companies who outsource (or are thinking about outsourcing) their customer care, change at an already tumultuous time is risky, but the need to serve your customers well is critical. This eBook dives into the various impacts of the pandemic on the decision to outsource your customer care.
      
      Download the eBook Now
Careers
- - - Covid-19 Update
      LATEST UPDATE: All current jobs are remote (Work At Home) during the Covid-19 outbreak.
      
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About Us
- - - Get to Know Blue Ocean
      
      In a nutshell, Blue Ocean provides affordable, nearshore, high-touch customized contact center solutions for brands who care deeply about the quality of their customer experience.
      
      From startups to Fortune 500s, companies choose us over the competition because of our resolute belief in the importance of strategic partnerships.
      
      Learn More About Us
Contact Us
Client Login

Solutions
- - - Design a Solution
      If you need customized, high-quality customer experience solutions for mission-critical customers, you’re in the right place.
      
      Whether you're ready to go to RFP or are just in the early stages of discovery, we're ready to talk about your goals. Just click the button below to get connected with one of our team members.
      
      Let's Design a Solution
Getting Started
- - - Get Started with Our Contact Center RFP Template
      
      When you choose to outsource your contact center, you’re not looking for a vendor, you’re looking for a strategic partner who will have a direct impact on the success of your business. Using an RFP specific to customer care makes it easier to identify the right potential partners for your business.
      
      Get RFP Template Now
Resources
- - - [eBook] Customer Care Outsourcing Amidst Uncertainty: A Pandemic Resource
      For companies who outsource (or are thinking about outsourcing) their customer care, change at an already tumultuous time is risky, but the need to serve your customers well is critical. This eBook dives into the various impacts of the pandemic on the decision to outsource your customer care.
      
      Download the eBook Now
Careers
- - - Covid-19 Update
      LATEST UPDATE: All current jobs are remote (Work At Home) during the Covid-19 outbreak.
      
      Search Jobs
About Us
- - - Get to Know Blue Ocean
      
      In a nutshell, Blue Ocean provides affordable, nearshore, high-touch customized contact center solutions for brands who care deeply about the quality of their customer experience.
      
      From startups to Fortune 500s, companies choose us over the competition because of our resolute belief in the importance of strategic partnerships.
      
      Learn More About Us
Contact Us
Client Login

We

Your Customers

Customer Care Outsourcing for Top Tier Brands Heading to RFP? Get Started with Our RFP Template

Got complex customer
care requirements?

Great! That’s our thing!

We’ve got the elegant omnichannel

experience your customers crave

Live Agent Contact Handling

Enhanced Program Support Services

Digital Customer Experience

Let’s get the show

on the road

Get a Custom Quote

Dreading the Customer Care RFP process?

We feel you.
Help is right here.

We’ve got the resources to make

finding the right partner easy.

View RFP Guides

Deep thoughts about

customer care outsourcing.

We’re an open book.

Grab a Cup of Coffee and Start Reading

CX Day 2021: A Reflection on My Customer Experience Journey

10.08.2021 | Customer Experience, Customer Service Trends, Susan Preiss,

The Evolution of Customer Experience in the Travel Industry

10.07.2021 | Customer Experience, Customer Service Trends, Kim Campbell,

What the Subscription Economy Teaches Us About Kick-Ass Customer Experience

10.04.2021 | Customer Experience, Kim Campbell,

Revisiting the Secrets to Incredible Customer Service with Paul R. Jones

09.29.2021 | Contact Center Outsourcing, Contact Center RFP, Customer Service Outsourcing, Mike Hasler,

What’s Everyone Talking About in Customer Experience Today?

09.27.2021 | Customer Service Trends, Susan Preiss,

Call Volume Forecasting: Predicting the Future from an Unusual Past

09.23.2021 | Call Center Measurements, Call Center Metrics, Sean Miller,

Multiethnic business people discussing charts and graphs showing the results of their successful teamwork. Mature business woman showing presentation to casual colleagues in during night meeting.

Decoding the complex world
of customer care outsourcing

Knowledge is power!

Explore our resource center on all topics related to contact center outsourcing.

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Meaningful work. Good coffee. And the occasional free lunch.

Shouldn’t your job deliver all three?

Working at Blue Ocean

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Let’s talk numbers

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