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Grab a Cup of Coffee and Start Reading    Grab a Cup of Tea and Start Listening

  • Contact Center Attrition and the RFP: You’re Asking the Wrong Questions

    01.31.2023  |  Contact Center RFP, Patty Isnor,

  • 60 Customer Care RFP Questions for the Contact Center of Today

    01.20.2023  |  Amy Bennet, Contact Center RFP,

  • Blue Ocean Wins Contact Center Thought Leadership Award

    12.15.2022  |  Customer Service Outsourcing,

  • Deep CX: My Discussion with Tony Won, Player Support, ProbablyMonsters

    12.15.2022  |  Amy Bennet, Contact Center Coaching, Podcast,

  • Building a Better Loyalty Program (and the Reward for Getting It Right)

    12.13.2022  |  Kim Campbell, Loyalty Program Management,

  • Deep CX: My Discussion with Lucas Fuentes, Vice President of Training & Development at ONQ

    11.28.2022  |  Amy Bennet, Contact Center Coaching, Podcast,

    • Multiethnic business people discussing charts and graphs showing the results of their successful teamwork. Mature business woman showing presentation to casual colleagues in during night meeting.

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