Blue Ocean Snapshot

Complex Customer Care Solutions

 

Your headaches are our sweet spot

 

Here’s our ten-second elevator pitch: we provide affordable, onshore and/or nearshore, high-touch customized contact center solutions for brands who care deeply about the quality of their customer experience.

 

If you’re checking off boxes while you’re checking out possible partners, here’s a quick company snapshot:

  • Headquartered in Halifax, Nova Scotia, Canada (Halfway between the UK and California – perfectly positioned for global support) with employees across Canada.
  • Onshore support provided by agents across Canada
  • Nearshore support provided by agents in the Dominican Republic
  • Founded in 1994
  • Privately-owned
  • Offering PCI-compliant solutions
  • Minimum program size: 20 FTE
  • Bilingual support for high volume programs in: English, French, Spanish. We can also support lower volume/coverage models with Portuguese, German, Cantonese and Mandarin.

 

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North American Contact Center Solutions

On-shore and close to home.

 

Daily direct flights to major US cities. (Newark, for example, is a two-hour flight from Halifax.) Preclearance of US customs in Halifax makes travel back home a breeze.

 

Grab your passport and come visit!

 

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Real Life Story

Enhanced customer experience with a custom IVR integration

 

When this multinational communications corporation was struggling with longer-than-average AHT and poor customer experience, we delivered a custom IVR integration to streamline processes and boost customer ratings by 34%. Read more!

 

Read the Case Study

Why Choose

Blue Ocean?

 

If you want to know why Fortune 500 companies choose Blue Ocean over the competition, well, our clients tell us it starts with our resolute belief in the importance of strategic partnerships. You’ll find our senior leadership team in every quarterly business review – our entire senior leadership team sits down with our clients at least four times a year. (Can the massive multinational you’re considering promise that?)

 

Meet Our Executive Team

We Love Our Employees

 

Employee engagement is our #1 priority

 

Another reason our clients choose Blue Ocean? Undoubtedly, it’s our commitment to being excellent employers. We’re focused on employee engagement, ensuring that working at Blue Ocean will be time well spent. Why? Because if we take great care of our people, they’ll take great care of your customers.

 

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Let’s get the show

on the road

Get a Custom Quote