CCL Group respects your privacy
This Privacy Statement applies to all websites created and maintained by the above businesses that are accessed via domains and IP addresses registered to the above businesses.
Links to non-CCL Group websites
This Privacy Statement covers personal information, non-personal data collection and aggregate reporting.
Personal information is information that is associated with your name or personal identity. CCL Group uses personal information to better understand your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with CCL Group. We take seriously the trust you place in us. We will not sell, rent or lease your personal information to others.
On some CCL Group websites, you can order products or services, request information, subscribe to marketing or support materials, register yourself, or apply for a job within CCL Group. The types of personal information you provide to us on these pages may include name, address, phone number, e-mail address, user IDs and passwords, billing and transaction information, credit card information, contact preferences, educational and employment background, and job interest data.
To personalize our websites, services or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our products or services. Providing this additional information is optional.
Non-personal information is data about usage and service operation that is not associated with a specific personal identity. CCL Group collects and analyzes non-personal information to evaluate how visitors use their websites.
Non-personal data we collect may include the pages visited on the websites, unique URLs visited within our sites, browser type and IP address. Most non-personal data is collected via cookies or other analysis technologies.
CCL Group uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits, to personalize promotional offers and to personalize some of our websites. Occasionally we may also use your information to contact you for market research regarding our products or services. We will give you the opportunity to choose your privacy preferences regarding such communications. Credit card information is used only for payment processing and fraud prevention.
Personal data collected online may be combined with information you provide CCL Group through other sources such as contact centres or public events such as trade shows or seminars.
Personal data given to CCL Group may be transferred across provincial and country borders for the purposes of data consolidation, storage and simplified customer information management.
Non-personal data is aggregated for reporting about website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.
CCL Group will not sell, rent or lease your personal information to others. We will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information. CCL Group shares customer information across our business entities and companies working on our behalf, but only as described above in “How we use your information.”
CCL Group contracts with third-party service providers and suppliers to deliver complete products, services and customer solutions described in “How we use your information.” Suppliers and service providers are required to keep confidential the information received on behalf of us and may not use it for any purpose other than to carry out the services they are performing for us. These service providers may change or we may contract with additional service providers to better accommodate our customers. We will not share personal information with any other third parties without your permission, unless required by law enforcement action, subpoena, or local law.
CCL Group gives you the choice of receiving additional information that complements our products and services. You can subscribe to receive certain product- and service-specific information and marketing communications. We will make every effort to honor your preferences.
CCL Group will not use your personal information for a purpose other than the one stated when you provided your data.
To opt-out of receiving communications you have expressly requested (such as e-mail newsletters, service updates, etc.), use any of the following methods:
- Select the e-mail “opt-out” or “unsubscribe” link, or follow the opt-out instructions included in each subscription communication
- Write to CCL Group Privacy Officer at the address listed at the end of this document – be sure to provide your name, e-mail and postal address, and relevant information about your subscriptions and registrations.
CCL Group strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with access to your information, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. Certain areas of our websites may limit access to specific individuals through the use of passwords and other personal identifiers.
CCL Group is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information. We have in place appropriate physical and managerial procedures to safeguard the information we collect.
We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.
or via mail:
The CCL Group of Companies
7051 Bayers Road
Halifax, Nova Scotia
Rev. November 2006