Deck the Halls 2018: Coping with Peak Season Holiday Spikes in the Contact Center

Deck the Halls 2018: Coping with Peak Season Holiday Spikes in the Contact Center

Four years ago, we reported that Americans would spend a forecasted $600 billion during the 2014 holiday season. In 2018, that number has skyrocketed to a massive $1.1 trillion, according to data from Deloitte, which ...