Blog

70 Customer Care RFP Questions (An Updated List + RFP Template)

by Amy Bennet in Amy Bennet, Contact Center RFP, Customer Care

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. With every evolution in technology, workforce trends, and consumer expectations, the questions shift—which is testament to why generic, boilerplate RFPs never […]

 

Read More