Registration and Reservation Management

Reservations & Registrations

Supporting a customer’s journey from beginning to end


Reservations and registrations are the cornerstones of a customer’s journey. Whether they are flying to a foreign country or attending a national event, the first step in every scenario is making that all-important reservation. That means your business needs to deliver uncompromising accuracy and timeliness within the parameters of a differentiated customer experience.


Our outsourced reservations and registrations solution has been built with the understanding that travel booking goes beyond a simple phone call. Our agents focus on delivering customer experience that speaks to the nature of their entire journey. From issue resolution and insurance support to pre- and post-event management, our goal is to enhance your brand while creating a well-rounded travel experience.

HALIFAX, NOVA SCOTIA, CANADA - AUG 20, 2009: Ferry crossing the harbor while tall ships docked in the early morning on Halifax's waterfront at Purdy's Wharf during the Nova Scotia Tall Ship Festival.

Don’t take our word for it


A quick word from an existing client


I’ve worked with dozens of contact center partners throughout the course of my career. They all say the same thing. They all say their agents will fully adopt my brand. They all say it. Blue Ocean is the only company I’ve seen where they actually do it.”


VP, Cloud Operations for the World-Leader in Data Intelligence

Our WFM Team puts the right people in the right place at the right time


And they knock it out of the park every time