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Roadside Assistance Contact Center
The best possible customer experience in the worst possible circumstances
We believe that roadside assistance is the epitome of complex customer service support. From everyday incidents like battery boosts to critical life-or-death situations like breakdowns in extreme weather, unpredictable and extreme peaks in call volume are challenges which only the best roadside assistance teams can adapt to and overcome.
Our outsourced roadside assistance contact center solution is designed to leverage the flexibility of multiple roadside teams supporting different geographical areas. Our teams do everything in their power to balance crucial metrics and KPIs with the intangibles of superior customer experience, while simultaneously providing the scalability and efficiency you require.
We are ready to deliver your brand promise to your customers at a moment’s notice, even when the going gets tough and forecasts are blown out of the water.
Don’t take our word for it
A quick word from an existing client
“I’ve worked with dozens of contact center partners throughout the course of my career. They all say the same thing. They all say their agents will fully adopt my brand. They all say it. Blue Ocean is the only company I’ve seen where they actually do it.”
VP, Cloud Operations for the World-Leader in Data Intelligence
Deep thoughts about
customer care
We’re an open book.
Our WFM Team puts the right people in the right place at the right time