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Getting Started
- - - Get Started with Our Contact Center RFP Template
      
      When you choose to outsource your contact center, you’re not looking for a vendor, you’re looking for a strategic partner who will have a direct impact on the success of your business. Using an RFP specific to customer care makes it easier to identify the right potential partners for your business.
      
      Get RFP Template Now
Resources
- - - [Podcast] A Better Way to RFP for Outsourced Customer Care (Because You’re Asking the Wrong Questions)
      In our experience, technology, attrition, and business continuity are the hot three areas of any contact center RFP—and yet these are the sections we consistently find some of the most outdated or cookie cutter questions that fail to paint an accurate picture of the vendor or the solution you’re potentially buying into. Our goal is to ensure you find the best possible outsourcer for your business.
      
      Listen to Part 1
      
      Listen to Part 2
      
      Listen to Part 3
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      Check out the variety of positions open now. We have work-at-home and work-in-office positions for a range of roles.
      
      Search Jobs
About Us
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      In a nutshell, Blue Ocean provides affordable, nearshore, high-touch customized contact center solutions for brands who care deeply about the quality of their customer experience.
      
      From startups to Fortune 500s, companies choose us over the competition because of our resolute belief in the importance of strategic partnerships.
      
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Blog

Improving Customer Access to Tech Support – A Case Study

by Amy Wunderlich in

Improving Customer Access to Tech Support: A Case Study

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