Agent Recruiting

Diving into a Rich Agent Talent Pool

by Blue Ocean in Agent Recruiting, Blog

Is the strength (or weakness) of the available agent talent pool a factor in your decision in where you should outsource your contact center? Behind all of the KPIs and operational processes, employees and agents are a product of their region’s education, linguistic diversity, and economic attributes. In most cases, the strength of the local […]

 

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Diversity in the Contact Center

by Cathy Biddulph in Agent Recruiting, Blog, Cathy Biddulph

“Strength lies in differences, not in similarities,” wrote Stephen R. Covey, business professor and best-selling author. The same holds true in the contact center business. It is a well-established fact that one of the primary benefits of partnering with a contact center for customer care is having someone else shoulder recruiting and human resources responsibilities. […]

 

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