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It’s 2021. Are You Going to RFP for Your Contact Center This Year?

by Mike Hasler in Contact Center Outsourcing, Contact Center RFP, Infographic, Mike Hasler

After a year flirting with the ever-present “pause” button, we’re seeing many more businesses hit the gas on their customer care program—in particular, seeking out the right outsourced partner. Sound like a familiar scenario? If so, the RFP is about to become the friend you love to hate. It’s a necessity—but it doesn’t have to be a headache.

Listen to the audio or read the article

The 10 most important contact center RFP questions haven’t changed. In fact, you’ll find below an infographic we put together in recent years to serve as a handy guide for crafting your own RFP.

However, the pandemic has changed us all. We’ve added 10 bonus pandemic RFP questions in an accompanying infographic below.

 

The 10 Most Important Contact Center RFP Questions [Infographic]

 

The 10 Pandemic Related Contact Center RFP Questions

 

For more RFP questions,
download our customizable Excel RFP template today!

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