Contact Center RFP

You’re Asking the Wrong Questions: A Better Way to RFP for Outsourced Customer Care [eBook]

by Amy Bennet in Amy Bennet, Contact Center RFP, Customer Care, eBook

The RFP is the slog you need that 3rd cup of coffee to get through—especially when it’s an RFP for outsourced customer care. After all, we’re talking about a complex, customer-facing solution that needs to align seamlessly with your brand. In our experience, technology, attrition, and business continuity are the hot three areas of any […]

 

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