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Industry-Specific Solutions
Customized Omnichannel Customer Support
Whether your business serves individual consumers or global, enterprise-level customers, your company has service expectations to live up to and brand promisesto deliver on. We excel at providing omnichannel, multi-lingual, and high-quality solutions across a variety of industry sectors.
Looking for More? Request an Industry Spec Sheet.
Here are a few of our specialties.
Consumer Products & Services
Our agents get hands-on in helping customers with troubleshooting and issue resolution in the area of consumer electronics and other consumer products. We know what it takes to deliver exception customer experiences.
IT & Consumer Electronics
From routine troubleshooting to complex technical support, we know what it takes to deliver outstanding customer experience while simultaneously resolving the technical issues of a broad spectrum of customers.
Insurance & Financial Services
From life-or-death medical crises to claims adjudication to account administration, our agents are on the frontlines, managing complex care issues in insurance and financial services from customers across the world.
Travel & Tourism
Travel and tourism are where Blue Ocean started, a lifetime ago. From travel booking and reservations to customer service and issue resolution, we’re on board, be it air, ferry, bus, or car. We get your customers from A to B without a hitch.
Grocery and Consumer Packaged Goods
We’ve worked for the largest health and nutrition company in the world, positioning us to deliver exceptional customer service in health and wellness, grocery delivery, retail, eCommerce, and other CPG sectors.
Sports & Entertainment
Consumers flock to sports and entertainment because they’re looking for a great experience. That experience isn’t isolated to game day or opening night—it extends to the entire customer journey. Our expertise in sports and entertainment customer service and success means your customers remain your biggest fans.
SaaS
From customer education and software troubleshooting to increased renewals and reduced customer churn, we’re focused on providing a scalable outsourced solution for your SaaS customer success program.
Order Management
From order creation to asset recovery, we deliver the full spectrum of order management and supply chain support for high-value, enterprise-level customers. If you’re looking to simultaneously boost customer satisfaction while driving cost out of your business and increasing asset return rates, we’ve got you.
Automotive & Roadside Assistance
Over the years, we’ve built deep expertise in warranty validation, after sales support, and roadside assistance. Cost-effective, white glove customer care that drives lifetime loyalty is our highest priority.
Don’t take our word for it
A quick word from an existing client
“I’ve worked with dozens of contact center partners throughout the course of my career. They all say the same thing. They all say their agents will fully adopt my brand. They all say it. Blue Ocean is the only company I’ve seen where they actually do it.”
VP, Cloud Operations for the World-Leader in Data Intelligence
Deep thoughts about
customer care
We’re an open book.
Our WFM Team puts the right people in the right place at the right time