Which 2019 Consumer Trends Will Impact Your Customer Experience Strategy?

Which 2019 Consumer Trends Will Impact Your Customer Experience Strategy?

Let’s get real: once-transformative technologies that allowed businesses to respond to consumer needs with speed and agility no longer elicit the oohs and aahs they once did. While new technology continues to emerge, the digital ...

Deck the Halls 2018: Coping with Peak Season Holiday Spikes in the Contact Center

Deck the Halls 2018: Coping with Peak Season Holiday Spikes in the Contact Center

Four years ago, we reported that Americans would spend a forecasted $600 billion during the 2014 holiday season. In 2018, that number has skyrocketed to a massive $1.1 trillion, according to data from Deloitte, which ...