Customer Service Outsourcing

Blue Ocean Wins Contact Center Thought Leadership Award

by Blue Ocean News in Customer Service Outsourcing

We often hear from our readers how helpful our published content is when they are in the decision-making process for partnering with a new contact center outsourcer. We were excited to see that the readers and award committee of the 2022 Customer Contact Central MVP Awards agreed! Our article, How to Launch a Successful Outsourced […]


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Setting the Scene for a Successful Outsourced Implementation

by Kim Campbell in Contact Center Outsourcing, Customer Service Outsourcing, Kim Campbell

*Big News! This article was a winner in the reader-voted Customer Contact Central MVP Awards 2022!*  Picture yourself on the other side of the arduous RFP process (woohoo!) with your chosen contact center outsourcer on your side. Now, you can take a deep breath and get down to the serious business of implementing your program. […]


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