Customer Service Outsourcing

The Wall is a Myth: Getting Closer to Your Customer Through Outsourcing

by Andrew O'Brien in Andrew O'Brien, Contact Center Outsourcing, Customer Retention, Customer Service Outsourcing

For brand-conscious organizations who have never outsourced before, there’s a common fear that putting your customer care in the hands of an outsourced partner effectively builds a wall between you and your customer. We get the reasoning – after all, your customers are your most important asset and anything that adds a layer between you […]

 

Read More

10 Reasons to Locate Your Contact Center in the Friendly North

by Amy Bennet in Amy Bennet, Contact Center Outsourcing, Customer Service Outsourcing, Nearshore Contact Center

Looking for an onshore contact center partner? One that can wow your customers while simultaneously delivering an unparalleled ROI? Your answer may just lie to the friendly north. Yes, we’re probably a little biased, but the proof is right here – check out our top 10 reasons to outsource your contact center to Canada. 1. […]

 

Read More

What Happens to Customer Service When Unemployment Hits Historic Lows?

by Mike Hasler in Contact Center Outsourcing, Customer Service Outsourcing, Mike Hasler

A low unemployment rate is cause for celebration. It means people are working, paying taxes, and bringing home the bacon. That’s why most people see the current 3.6% US unemployment rate as fantastic news – it’s an astronomical improvement over the 10% unemployment rate after the 2008-09 Great Recession. But there’s a hitch for folks […]

 

Read More