4 Ways To Preserve Customer Loyalty When Call Volume Spikes [SlideShare]

by Abby Saranchuk in Blog, Customer Service Outsourcing, Lifetime Customer Value

As experts in forecasting, we know call volume spikes are inevitable and not always predictable. From extreme weather to product recalls, there’s an infinite number of scenarios that will flood your contact center in an instant, resulting in increased average handle times, wait times, and customer frustration. To preserve customer loyalty and sustain healthy CSAT scores, your contact center partner needs to have the right systems and safety nets in place.

View our SlideShare below to find out more.

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