Exceeding Customer Retention Goals for a Major Media Corporation [Case Study]

by Blue Ocean News in Case Studies, Customer Retention

 

This major Canadian media organization reaches over 6 million people every single week. A customer-first experience is nothing less than critical for them.

As a pillar within an industry that has been rocked by shifts in technology and distribution as well as customer habits and expectations, they partnered with Blue Ocean to focus on customer wins and revenue retention.

In this downloadable case study, discover how we:

• Transitioned seamlessly from their 10-year predecessor with no disruption to the customer experience;
• Built a brand-new training program to exclusively focus on customer retention;
• Exceeded contractual service goals by 10%, saving the client money on every customer win

 

Download the case study today for more details:

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